Effective Date: 22 January 2026
Infoxty Technologies (Pvt) Ltd (“Infoxty”, “we”, “our”, or “us”) respects your privacy and is
committed to protecting personal data collected through our digital platforms, applications,
and messaging services, including WhatsApp, Facebook Messenger, and other Meta
products.
1. Information We Collect
We may collect the following data when users interact with our messaging services or websites:
• Name and phone number
• WhatsApp or Messenger user ID
• Message content sent to our business
• Interaction timestamps
• Technical data such as device type and IP address (where applicable)
We do not collect sensitive personal data unless explicitly provided by the user.
2. How We Use Your Information
We use collected data to:
• Respond to customer inquiries
• Provide customer support and service updates
• Automate business communications via WhatsApp and Messenger
• Improve our services and user experience
• Comply with legal and regulatory obligations
3. Messaging Platforms
Our messaging services operate via:
• WhatsApp Cloud API
• Facebook Messenger API
All communications are governed by Meta’s platform policies and end-to-end encryption standards where applicable.
4. Data Sharing
We do not sell, rent, or trade user data.
Data may be shared only with:
• Meta Platforms, Inc. (to enable messaging functionality)
• Authorized service providers involved in hosting or system maintenance
• Legal authorities if required by law
5. Data Retention
User data is retained only as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law.
6. Data Security
We implement appropriate technical and organizational security measures to protect user data from unauthorized access, loss, or misuse.
7. User Rights
Users have the right to:
• Request access to their personal data
• Request correction or deletion of their data
• Withdraw consent at any time
Requests can be made by contacting us at:
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
9. Contact Us
Infoxty Technologies (Pvt) Ltd
Email: [email protected]
Website: https://infoxty.com